Book DDS
My Role
Ux designer - designing Book DDS. from conception to delivery
Duration
May 2022 - June 2022
Responsibilities
User Research
Paper and Digital Wireframes
Low Fidelity and High Fidelity Prototypes
Conducting Usability studies
Iterating on designs
Tools
Pen
Paper
Figma
Google Workspace
Coursera
The Product
The Book DDS. application was created for those people who want to quickly manage and keep track up
The Problem
Busy adults who don’t have time to book and manage their family’s dentist appointments
The goal
Design an app that allows users to quickly and easily book and manage theirs and their family’s dentists appointments without calling
Project Overview
Understanding the User
I took time to interview two individuals about their needs from their local dentist office. I had that assumption that most people who needed an appointment would be able to book through their health care provider website. However in my research I found that they usually have to call their dentist directly. Further I found that they would like a place to be able to manage all their appointment and health records in one place. This made me realize that there needs to be an easier way for people to book appointments
User Pain Points
Time - Users don’t have the time to call their dentist office to try and coordinate and appointment
Accessibility - Websites and apps not designed to work with assistive technology
Information - Users not able to keep their health information stored for use in the future or view records
Persona 1: Alex
Alex is a busy general manager of a hotel who needs to book dentist appointments quickly without calling because they have a busy schedule that doesn’t allow them much time to do errands
User Journey
Mapping Alex’s user journey revealed how useful an application for appointments would be.
Starting the Design
Paper Wireframes
Creating my paper wireframes was a way for me to translate my ideas and ensure that the elements of the application would address user pain points. The wireframe on the right separate of the first six was an iteration I created after reviewed the first six.
Digital Wireframes
I made sure to translate my initial paper wireframes digitally as well as add additional elements based on initial feedback in user research. Making the experience of booking easy as possible for users was the main goal.
Low - Fidelity Prototype
I created low-fidelity prototype created from the set of digital wireframes. This shows the connections between each frame that created the user flow used in the usability study.
Linked here: Low-Fidelity Prototype
Usability Study
I conducted two rounds of usability studies. The findings helped me to discover the pain points users had with the initial low-fi prototype. This helped to inform my design for the mockups.
Study Type:
Moderated Usability Study
Location:
Remote, SF Bay Area
Participants
5 Participants
Length
20-30 Minutes
Findings
Appointment Search: Users wanted an easier way to search for appointments
User Profiles: Users wanted a page that they could see and better update their profiles
Language: Users wanted clearer language throughout the app. Some found it to be confusing at times
Refining the Design
Search:
Add easier to locate appointment search function.
Language:
Updated language to help the user understand content easier
User Profile:
Make user profile easier to find on homescreen
Mockups:
Accessibility Considerations:
Iconography - The use of icons helps to guide the user on which they are filling out in search.
Buttons - Buttons with different sizes and contrasts help guide the user flow
Contrast - High contrast colors highlight the information most relevant to the user
Going Forward
Next Steps
Conduct a final round of usability studies to ensure that the Hi-Fi Mockup meets the needs of the users. Continue to refine the design of the application to learn UX design principles and apply them practically.
What I learned:
This was my first UX project. I learned a lot along the way. Such as empathizing with users to create a visual appealing and accessible application.
Impact:
The app makes it easier for users to book and manage dentist appointment for themselves as well as their families.